More and more companies need flexibility in business to be able to meet the demands of the market and be more competitive. In this scenario, the demand for new business and the management of IT demand applications is growing. In addition, companies seek alternatives to reduce their costs with technology and staff.
With GESTI, organizations can provide to their IT staff the ability to optimize the delivery of service, eliminating the costs, complexities and adaptations required by Service Desk centers. The Gesti is easy to configure, quick to deploy and simple to adapt to your business requirements.
GESTI is a complete management software for service and can be used in Service Desk or Help Desk. The product allows meeting from business and small and medium processes to large companies with complex business needs.
Benefits of GESTI:
- Control of the process of assistance;
- Control of the Attendants team;
- Reducing the occurrence or recurrence of problems;
- Improved communication with users;
- Measurement of user satisfaction;
- Service Desk based on ITIL practices;
- Service Catalog and Service Level Agreement (SLA);
- Knowledge base management.
Technical characteristics of GESTI:
- 100% Web-based with PHP technology use;
- Intuitive management interface, consistent, fast and easy to use;
- Standard and predefined settings;
- Run on Oracle database, SQL Server and MySQL.